Complaints & Dispute Resolution 

Our Policy

At Integra Insurance Brokers, we are committed to providing quality service. If you are dissatisfied with any aspect of our service, we encourage you to let us know so we can work with you to resolve the issue. We have a Complaints and Dispute Resolution Procedure which undertakes to acknowledge your complaint within 1 business day of receiving it and providing an outcome to your complaint within 30 calendar days.

You can contact our Complaints Officer using any of the below:

If you are not satisfied with our response, or your complaint has not been resolved within 30 days, you can refer the matter to the Australian Financial Complaints Authority (AFCA).

AFCA provides a free and independent dispute resolution service for consumers and small businesses.

AFCA can be contacted at;